REFUND AND RETURNS POLICY
Thank you for choosing Chodmatrix for your learning needs. We strive to provide high-quality educational services. However, we understand that circumstances may arise that require a refund. Please read the following refund policy carefully.
1. Course Enrollment
Upon enrolling in a course offered by Chodmatrix, you agree to abide by the terms and conditions outlined in our enrollment agreement. This includes understanding the refund policy stated herein.
2. Refund Eligibility
We offer refunds under the following circumstances:
a. Course Cancellation: In the rare event that Chodmatrixcancels a course, you will be entitled to a full refund of the course fee.
b. Technical Issues: If you encounter technical difficulties that prevent you from accessing the course material, and our support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund.
c. Dissatisfaction with Course Content: If you are dissatisfied with the content of the course, you may request a refund within [ 7 Days] of the course start date. Please provide specific feedback on what did not meet your expectations.
3. Refund Process
To request a refund, please follow these steps:
a. Click Here for Membership Cancellation MEMBERSHIP REFUND with the subject line “Refund Request – [Course Name]”.
b. Clearly state the reason for your refund request and provide any relevant supporting documentation.
c. Our support team will review your request and respond within [X business days] with further instructions.
4. Refund Timeline
Upon approval of your refund request, you can expect the refund to be processed within [X business days]. Please note that it may take additional time for the funds to appear in your account, depending on your payment method and financial institution.
5. Non-Refundable Items
a. Certification Exam Fees: Fees associated with certification exams are non-refundable.
b. Access Period Extension Fees: Fees for extending the access period to course material are non-refundable.
6. Contact Us
If you have any questions or concerns about our refund policy, please contact our support team at hello@Chodmatrix.com
